SHIPPING POLICY

Spencer Artistry processes orders Monday through Friday, excluding Victorian public holidays.

Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

 

AUSTRALIA SHIPPING

Standard Shipping: 3-5 Business Days. Pricing is dependent on weight. As you proceed through checkout, you will receive an accurate shipping price.

Express Shipping: 1-2 Business Days (Expedited orders must be placed before 1:00 PM AEST M-F in order to be shipped the same day)

 

INTERNATIONAL SHIPPING

International Shipping: Pricing is dependent on weight. As you proceed through checkout, you will receive an accurate shipping price.

INTERNATIONAL CUSTOMS:

  • We are not responsible for any additional customs charges or fees once your package has left our facility. Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot by marked as a “gift” or with altered prices.

  • If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.

  • If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs

 

Track Your Order

Spencer Artistry is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, Sendle will have the most current information regarding your package.

Product Availability

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.